TIMERS:
BILL BY THE MINUTE,
AUTOMATICALLY
Timers are Union's built-in solution for anything billed by the clock: pool tables, karaoke rooms, pickleball courts, private bays, game consoles, etc. Add a timer as an item, start it at check-in, and Union tracks the time and calculates the charge automatically. No stopwatch. No manual entry.
Watch this quick walkthrough to see how Open and Set timers run on the POS, from starting the clock to the charge landing on the check automatically.
Watch in Wistia →Pick the timer that matches how you bill.
Open Timer
- Counts up, staff end it manually
- Best for pool tables, walk-up karaoke, open-ended bays
- Rounds to the nearest 1, 5, 10, 15, 30, or 60 minutes, your choice
Set Timer
- Counts down, ends itself automatically
- Best for fixed blocks, like a 30 minute room or a 15 minute bay
- Charge is locked in up front, no partial credit
Grace Period
Either type can include a few free minutes before billing starts, for the guest settling in. Optional, and skipped by default.
- → Add it to a check like any other item, then tap Start Timer.
- → Live on the table layout and check tiles, so staff see what's running at a glance.
- → A Set Timer turns orange, then red, as time runs low.
- → The Timers screen lists every timer venue wide, filterable by employee or status.
- → Ending a timer locks in the charge automatically.
Go to Item Management
Open Item Management, then Add New and select Timer as the item type.
Name it and choose Open or Set
Give it a display name and a Sales Subcategory, then pick a Timer Type. This choice is permanent, so match it to how the activity is actually billed.
Set your rate, billing unit, and rounding
Rate: the dollar amount charged per minute (Open) or per session (Set).
Billing unit: fixed at 1 minute for Open Timers, or a dropdown for Set Timers.
Proration: Open Timers only, choose how the final charge rounds.
Add a grace period
Optional. Gives guests 1 to 10 free minutes before billing starts, so there's no charge for the time it takes to settle in.
Skip this if the activity should start billing the moment the timer is started.
Check the Charge summary, then publish
Confirm the plain English Charge preview matches what you intend to bill, then select Save and Publish to the POS.
Staff see the new item, and the Timers screen, right away. Nothing else to configure.
Ready to turn it on?
Head to Item Management in your Manager Portal to set up your first timer.
Go to Item Management →