The Phoenix Boosted Sales with Union's Guest-Led Ordering Model
VENUE SPOTLIGHT
Venue type
- Neighborhood Brew Pub
Location
- Houston, TX
POSTED
- December 12th, 2023
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By moving to Union’s Guest-Led ordering, The Phoenix has been able to service more customers and deliver even better service – increasing their average check size by $15 and staff tips by 25%.
"We could not have delivered to the insane increase in volume during the final World Cup game without Guest-Led Ordering with Union"
Improving the guest experience
Happy customers order and pay when they want rather than waiting for a server. When customers get what they want, when they want it, they order more and leave bigger tips.
The true test of Guest-Led ordering
The Phoenix served 3x their typical day during the final game of the World Cup this year. With 41% of tabs coming via Union’s guest-led ordering QR code, staff was able to deliver a great customer experience while keeping up with the crowds.
"We did well because of Union. That is the truth!"
