3 Ways Union Venues MAKE MORE MONEY This Holiday Season
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Union’s consumer-led mobile ordering is the star when it comes to maximizing customer experience at the most popular venues in the city, increasing average check sizes by 28%
The holiday months bring in the biggest crowds of the year, and we know staffing shortages are at an all time high. – The service industry has had the highest quit-rate of any industry in the past two years.
Create a Better Customer Experience. Make More Money.
Union comes equipped with the tools that are proven to create elevated guest experiences, and drive 28% or more revenue, with no additional fees. Here are some of the reasons why:
1. When guests don't wait, they spend more money.
The leading cause of poor reviews are wait times, and the holidays bring some of the largest sustained crowds of the year. By providing your guests with the ability to browse your menu, order, pay, and tip on their phones, they can have a drink on their table in less than 60 seconds. – And you’re saving staff valuable time that they can better use to engage with customers.
Guests receive their orders 80% faster when ordered on their phones with Union, compared to ordering with a server.
Tip percentage is more driven by the speed and quality of the service rather than the physical presence of the server at the time of tipping.
* To read more about Union’s deep-dive into tipping behavior, check out our latest data report “Just the Tips”.
2. When guests are delighted, they spend more money.
Guests come to your venue for an experience they can’t get at home, and you’ve worked so hard on getting them out of the house to your unique business.
Treat your loyal customers like VIPs with Union consumer-led ordering. When your staff doesn’t need to focus on entering orders and dropping checks, they can focus on true hospitality and customer service, which leads directly to increased spending.
3. When guests order how they want, when they want, they spend more money.
The data continues to overwhelm us at Union HQ. – Guest spending is 28% higher on average when placed through mobile, and when venues utilize all available brand promotions that Union is supporting, this is often more than 70%.
The simplicity of unique features like Order Again are used by tens of thousands of app users per month, and allow for automated data-driven personalization to drive loyalty and customer engagement.
Quick and clean payment is also intuitive and now expected by guests, and is currently saving Union venues across the country massive amounts of time and labor.
Enable Consumer Ordering Today.
We are committed to your success this holiday season. Claim your Free Union Mobile Starter Kit, which includes up to $500 worth of QR codes and signage. Fill out the request form below to be contacted about setting up Union’s consumer-led mobile ordering platform.
FOR UNION CUSTOMERS
Consumer-led mobile ordering is already part of your Union partnership. Reach out below to work with your Union Account Manager to see these benefits.
