SUCCESS STORY
Ferg's Sports Bar
St. Petersburg, Florida
TL;DR
Covering over 2 city blocks next to Tropicana Field in Tampa, the gigantic Ferg’s Sports Bar trusts Union to run their massive operation, and mobile is the highlight of it all.
Guests know how to order and pay from their smartphones, and Ferg’s has become a true leader in hospitality by leveraging this massive shift
Customers are happier ordering and paying their checks when they want rather than waiting for servers
Management is happier as sales rise and labor is more efficient
Staff win as their tips are higher and they can truly focus on delighting customers as opposed to running checks and being order takers
“The mobile order printer is like a magic genie…”
(proceeds to rub the printer like a lamp)
~ Ferg’s Bartender
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